Questions, answered

The things we are asked most. If yours is not here, message us and you will hear back within one business day.

Fabric and care

What are the pieces made from?

We name the fabric on every product page. Across the range you will find brushed cotton, double-gauze muslin, ribbed cotton and cotton gingham.

How should I wash them?

A cool gentle wash and a low tumble or line dry. They are made to be worn and washed often, and to still look right for the second child.

Will the colours fade?

Wash cool and dry out of direct sun and the shades hold. Our colours are chosen to sit beside each other, so a faded piece would stand out, and that is exactly what we design against.

Sizing and fit

Do you have a size chart?

No, and that is deliberate. Every style is cut differently, so one table would be wrong more often than it was right. Each product page carries the age range for that specific piece.

If you are unsure, message us with your little one's age and height and we will tell you what we would send.

What if I am between sizes?

Size up. The cuts are generous and the cuffs fold over, so a slightly bigger piece is worn for longer rather than outgrown in a month.

Can I mix sizes in a capsule?

Yes. Mix sizes and colours however you like.

Orders and delivery

When will my order ship?

In 1 to 3 days. Main centres are 2 to 4 business days from there, outlying areas 3 to 6.

When is shipping free?

On orders over R 1,999, by standard courier, anywhere in South Africa.

Can I personalise a piece?

Yes. Choose your piece, your colour and your words on the Personalise page and we press it by hand. Add 2 working days, and note that personalised pieces are not returnable unless something is wrong with them.

How do returns work?

30 days from delivery, unworn and unwashed with tags on. Return and exchange courier costs are for your account, except on a faulty or incorrect item, which we replace at our cost. Full detail on Shipping and returns.

Gifting and registries

Is everything gift wrapped?

Yes, always, at no extra charge. Wrapped by hand in tissue and ribbon with your message on a cream card.

Will the recipient see the price?

No. Prices are never shown on gift notes.

Do you do baby registries?

Yes. Choose the pieces you would love, share one link, and each gift is marked reserved as it is bought so nothing arrives twice.

Stock

When do you restock?

Something new lands every month, whether that is a new style, a new colour or fresh stock of a piece you already love.

Can you tell me when something is back?

Join the Carter VIP list and you will see each month's arrivals before anyone else.

Still wondering something?

Ask us